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    Virtual Back Office

    Virtual Back Office

    Contact Bridge provides cost effective solutions for virtual assistance and back office support services.Our commitment to provide quality services to our clients in a collaborative manner is an edge over their competitors. This helps our clients to achieve their needs within minimum time span. Our technology toolkits provide complete virtual solutions as they are accessible from any web enabled-PC helping you to manage your sites from anywhere in the world.

    Contact Bridge's VBO suits the need of every individual since it provides freedom to operate your system from anywhere and everywhere. It saves valuable time and money to purchase building and maintaining infrastructure and recruiting people. It provides endless opportunities to those who operate from home. The client can redirect their customers queries on the address of Virtual Office and the office will accept all the mails on the behalf of his client. It is feasible and economical for low budget companies, new companies and companies who do not require full time employees and office.

    We provide endless opportunities to our customers by providing customized and detailed competitive trend analysis about time visibility,shift management,method of payment and etc. We provide customized services to maximize your time, minimize your cost and increase your profit potential. We offer customized offers as per our client's requirements' which may include:

    » 24*7 Call answering
    » Mailing and Shipping Services
    » Database and Data Entry
    » Online Scheduling
    » Website Updates
    » E-letter Campaigns
    » Follow-up and thank you letters
    » Correspondence
    » Technical Support(including Data Backup)
    » Sales and Support Email processing
    » Presentation Creation
    » Internet Research

    We promote supportive environment that encourages enthusiasm among our virtual office assistants so that they may serve you better in order to deliver satisfactory services. Our given advantages provide matchless facilities as per the needs and requirements.

    MANAGEMENT INFOMATION SYSTEMS
    The Management Information System (MIS) is responsible for supporting ,developing and maintaining software applications and corporate databases. MIS plays an important role in planning, controlling and organizing the business operations.

    Management information system consists of database management,development and maintenance of applications, Agent performances, Bookings and sales of the months, system implementation and Quality Assurance etc.

    Contact Bridge ITES Pvt. Ltd. uses advanced, comprehensive, elevated system for report generations. We use detailed statistics, facts and figures to provide different information and format in a standard way. We provide accurate and significant trend reports, on-line status information, unified management and reports to keep the MIS system interconnected with better services.

    HELP DESK
    Contact Bridge's dedicated and experienced professionals offer client oriented services.We keep constant touch with our clients via chat, email & phones etc. We provide web support in data management and storage, software consultancy, development, accounting and audit systems etc. Our professionals are trained and experienced in maintaining data and other applications.

    We are the leading provider of high-quality and cost-effective support solutions to the organizations.

    The Help Desk undertakes the following services:
    » Security to the call.
    » Keeps the track of calls for resolution.
    » Provides feedback to the callers.
    » Maintains call statistics.

    We provide excellent, equipped and supportive assistance to our customers. We provide support in 24*7 environment to all the systems and applications served by us. We work with our clients under Service Level Agreement (SLA) to meet their particular support requirements. All the support requests are reviewed and monitored by Quality Assurance (QA) team to ensure satisfactory services.

    CHAT SUPPORT
    Contact Bridge ITES Pvt. Ltd.'s trained professionals deliver uninterrupted 24x7 services and support to assist their customers. Our one-to-one interaction with our website visitors and product customers increase their trust on us. It helps us to assist them in the best possible way as we get a chance to us to gather our customer's feedbacks, comments, compliments and queries through these services. We entertain their proposals and compliments with full dedication to improve our services every time.

    We provide online chat support in travel, real estate,auto sales, web hosting, web design, education and insurance etc. We provide customized chat windows to users in order to change the visual aspect of it. We provide numerous chat icons, header images,background colors,designs and chat invitation skin.

    Our live chat application is a cost effective tool which has advanced features to provide uninterrupted services to your customers. Our representatives are experienced enough to solve your customers queries' with different methodologies such as by accessing their system through walk through. Contact Bridge ITES Pvt. Ltd. provides maximum options to your clients to interact with our representatives and stay connected with us to get the fastest solution which will save their time from searching and reading unnecessary material.

    Our exclusive live chat will prompt your customer to ask their queries from our representatives and return to their busy schedule. Beneficial and satisfactory services of Online Chat creates goodwill of the company in the market. These type of services are economical, proficient and depict correct growth about your company success and customer-orientation.

    E-MAIL ANSWERING
    Contact Bridge ITES Pvt. Ltd.'s experience in customer care and quality services at affordable price are the greatest virtue that we possess. Our email answering services is the most primary and customized services that we offer to our customers.

    Customers also prefer email answering services because of low cost and anytime access. Our representatives use effective and advanced tools to ensure quick communication with perfect solution. We have dedicated and experienced teams who analyze issues and queries in minimum time span and assist your customers with effective and supportive solutions.

    Our email services have vast range which assist your customers from welcome message to the system's most complex solutions. We have vast database equipped with all possible FAQ'S making your customer's queries successful and satisfactory.

    Contact Bridge ITES Pvt. Ltd.'s email answering offers various services. Some of these are:

    Customer Services:
    » Product and services feedback and queries collection.
    » Subscriptions Services.
    » Existing customers sales.
    » Order Taking.

    Technical Support:
    » Resolving complaints and queries.
    » Providing assistance to customers.
    » Product and services assistance.

    We also offer our services in Inquiry, Billing etc to provide complete assistance to your customers. We provide automated computer aided services with high security and accuracy which is cost effective supported by manual assistance, making our services feasible and easy to use. Our email services are in high demand and till date we have assisted countless customers with quality response.

    Data Entry Services
    Contact Bridge ITES Pvt. Ltd.'s Data Entry services have delivered more than 100 clients with different services worldwide. We have been designated as reputed service providers in the terms of cost, accuracy and processing services. The trend of outsourcing Data Entry has motivated us to provide wise and profitable services to the potential customers.

    We believe in building trust and confidence among people with whom we engage. We are totally client-oriented and help our clients to reduce their cost and increase their profits by providing accuracy while deliverance. We continuously improve our methods to provide maximum output. Our experienced professionals are skilled enough to provide their technical skills.

    Our vast range of Data Entry Services include:
    » Online Data Entry
    » Offline Data Entry
    » Online Data Retrieval
    » Internet Research
    » Business Card Entry
    » Form / Image Processing
    » Copy Paste Services
    » Mailing List Development
    » Product Entry to Ecommerce Stores
    » Book Keeping / Accounting
    » Web Researcher

    Dictionaries
    » Encyclopedia
    » Journal entries
    » Market research
    » Survey forms/Questionnaire
    » Airway Bill entries
    » MSDS forms
    » All kinds of reports
    » Cards
    » Registration forms
    » Accounting entries
    » Payroll entries
    » Rebates

    WEB SUPPORT
    Contact Bridge ITES Pvt. Ltd. is the trusted partner for the back office assistance. To make our services more spontaneous and customer-oriented, we also provide web support facility. If you are a web hosting company and need web support, then your search is finished since Contact Bridge ITES Pvt. Ltd.'s web support is committed to provide matchless, supportive and economical services.

    Maintaining your site through outsourcing is a cost effective and time saving process. We are entitled to provide maintenance of your website through our trained and experienced representatives.

    Web Maintenance Services Details:

    Operating Systems:
    » Linux
    » Operating Systems and other dedicated windows.

    Control panels
    » Hosting Controller
    » Direct Admin
    » Cpanel

    Technical Support
    » Server hardening and securing
    » Server performance optimization
    » Updating software
    » Supporting Redhat, Fedora
    » Repairing MYSQL Database/Tables
    » Firewall installation
    » Backup configuration



    Alternatively, you may simply contact at the following numbers:
    Tel: 604-537-9599
    Toll: 1-888-537-8685

    or mail us at:

    E-mail: enquiry@contactbridge.com


    Inbound customer services    Telemarketing    Lead generation    Timeshare leads    Call center outsourcing


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